Refunds & Returns

Refund & Returns Policy

Last Updated: May 22, 2026

At Northside Transfers, we want you to be happy with your order. This Refund & Returns Policy explains when refunds, replacements, or credits may be issued and how we handle requests.

By placing an order with us, you agree to the terms below.

1. Order Accuracy & Quality Promise

We take pride in printing and producing your transfers, apparel, and stickers correctly. Before we fulfill your order, we check files for obvious issues. However, you are responsible for providing final print-ready files and accurate order details (size, colour, quantity, placement, etc.).

If an error is ours — such as a printing defect, miscut, or production mistake — we’ll make it right.

2. When Refunds Are Not Available

Refunds are not available for:

• Custom-printed items (DTF transfers, custom apparel, stickers, large format prints)
• Products that have been printed to your specifications
• Files printed exactly as submitted
• Orders where proof was approved by the customer
• Change of mind after order placement
• Customer errors in artwork, sizing, colour choice, or quantity
• Orders picked up or shipped without notifying us of an issue

Custom and printed products are final sale unless otherwise stated.

3. When Replacements or Credits May Be Issued

We may issue a replacement, refund, or store credit in situations including:

A. Production Defects

If the product has a clear defect due to our printing or production process — such as:

• Severe colour inconsistency
• Significant print misalignment
• Material damage during production

You must notify us within 2 business days of delivery or pickup.

B. Incorrect Items Shipped

If we ship the wrong product entirely, we will correct the error at no extra cost.

C. Damaged in Transit

If your order arrives damaged, keep all packaging and photos, then contact us within 3 business days so we can assist with a replacement.

4. How to Request a Review or Adjustment

To request a refund, replacement, or credit:

1. Email us at info@northsidetransfers.com
2. Include your order number
3. Describe the issue clearly
4. Attach photos showing the problem

We review requests case-by-case and will respond promptly with the next steps.

5. Refund Methods and Timing

Approved refunds may be issued as:

• Store credit
• Reprint/replacement
• Refund to original payment method (in limited circumstances)

If a refund to your payment method is approved, allow up to 10 business days for processing by your financial institution.

6. Proof Approvals

If you are sent a proof (digital or physical) and you approve it, that approval confirms that you have reviewed the design, layout, colours, and spelling. Once approved, we are not responsible for errors you later find.

If no proof is required or selected, production will proceed as entered.

7. Cancellations

Order cancellations are only accepted before production begins. Once production has started (including cutting, printing, or pressing), cancellations are not possible.

8. Special Circumstances

We recognize that unique situations may arise. We may consider exceptions at our discretion. However, no promise of a refund is made outside the terms above.

9. Contact Us

Questions about this policy or your order should be directed to:

Northside Transfers
1179 Northside Rd, Burlington, ON L7M 1H5
Email: info@northsidetransfers.com
Phone: 905-639-0266

We’ll help you find the right solution!